We will help you to confirm the materials and send the CAD drawings to you for checking.And we will send the pictures of the product every week when the order starts to produce.
We guarantee that all of carved stone items are of merchantable quality and will be replaced if defective or broken. The client should inform us within 7 days of delivery. We are sure that our packing is safe enough. We use strong wooden crates for outside packing.In addition, we will buy “all risks” insurance as your requirement. In the case of damage happens, firstly you can refer to the insurance company to claim the damage.
The goods may be broken because of violent collision caused by ship, truck or careless handling. Please take several photos of the packing before you open it. If the packing is good, but goods was broken, it would be our responsibility. On the contrary, if both the packing and the goods were broken, it would be responsible of the logistic company。